Advanced Communication Management

Ensure a quality customer experience

Worried that you're not making the most of incoming leads?

Advanced Communication Management provides you with additional tools to manage phone calls and buyer web leads coming in through your commercial inventory site. This solution enhances your lead management in a number of ways.

• All calls are recorded so that they can be reviewed for training purposes. Simply go to the Call Tracking page within your Commercial Business Intelligence (CBI) Portal and click to listen.
• You can set up a ‘Round Robin’ which cycles through your truck salespeople (truck pros) when a new phone lead comes in
• Alternatively, you can set up a ‘Phone Blast’ which calls all of your truck pros at once when a lead comes in. Whoever answers first gets it!
• Web leads can be configured to route by body type, body manufacturer, OEM, vehicle model, and new/used. Giving you granular control to direct web leads to the appropriate commercial team member.